Engineers are good at designing systems to meet technical specifications. Project managers are good at developing and executing project plans. But most technical teams and project leaders lack a key skill: working in the messy, unpredictable, conflict-ridden realm of people. These programs are practical and transformative, and they will forever change the way you approach any project. Start advancing your career today!

Available Courses

CEPL556Conflict Resolution

This course focuses on understanding the organizational nature of conflict and the approaches that a leader can use to resolve conflict including, avoidance, competition, accommodation, compromise, and collaboration. Participants will assess their own response to conflict using the Thomas Kilmann Conflict Mode Instrument and will determine which approaches are consistent with their own profile and are appropriate to specific situations. This course also focuses on the technique of principled negotiation to avoid or resolve conflict. Principled negotiation, an interest-based technique popularized in the best-selling book Getting To Yes, provides a framework to separate people from problems, focus on interests, generate options, and evaluate options.

Full Description

Conflict Resolution

Learn how to resolve conflicts without sacrificing the creative tension that characterizes the best organizations. Manage individual conflicts while ensuring what's best for the organization.

Description

Conflict is inevitable and, as a project leader, you need to be able to resolve it quickly and effectively. Conflict is inherent in almost every project for a multitude of reasons including project complexity, misaligned stakeholders, diverse team members, scarcity of resources, and matrix organizational structures that by definition place two sets of managerial values and priorities into tension with each other. The best project leaders have a well-developed capacity for managing and resolving conflict. This course focuses on understanding the organizational nature of conflict and the approaches that a leader can use to resolve conflict including, avoidance, competition, accommodation, compromise, and collaboration. Participants will assess their own response to conflict using the Thomas Kilmann Conflict Mode Instrument and will determine which approaches are consistent with their own profile and are appropriate to specific situations. This course also focuses on the technique of principled negotiation to avoid or resolve conflict. Principled negotiation, an interest-based technique popularized in the best-selling book Getting To Yes, provides a framework to separate people from problems, focus on interests, generate options, and evaluate options. Successful project leaders can diagnose and resolve conflict in a manner that enhances team cohesiveness and improves the likelihood of successful results. This course is anticipated to be approved for approximately 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI).

Who Should Take This Course?

This course is essential for Project Management Professionals (PMPs), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to learn the critical leadership skills necessary to ensure the high performance of a project team.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content. This course contains the following modules:  

  • Conflict Resolution in Context
    • Organizational Conflict
    • Avoiding Conflict
    • Focusing on Completion
    • Accommodation
    • Compromisation
    • Collaboration  
  • Principled Negotiation
    • Separating People from Problems
    • Focusing on Interests
    • Generating Options
    • Evaluating Options
    • Additional Considerations  

Benefits to the Learner

Learners who complete this course will be able to:  

  • Explain why conflict is inherent in a project
  • Describe approaches to resolving conflict and explain how your conflict mode does or does not support these approaches
  • Discuss the elements of the principled negotiation approach to conflict resolution  

Authoring Faculty

Frank J. Wayno, Ph.D., Senior Lecturer

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

Approximately 6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificate:  

  • Project Leadership

Course Schedule

Course Start Date Registration Deadline

CEPL553Dealing with Difference

This course focuses on the three main areas of difference – national culture, personality, and functional perspective – and how different perspectives can create misunderstanding and misalignment issues within a project team. Particular emphasis is placed in diagnosing and overcoming the challenges associated with these differences among team members. A variety of frameworks and toolsets are provided to build bridges of understanding and develop processes to overcome actual and potential disconnects including the Myers-Briggs Type Indicator (MBTI) to identify and overcome personality differences.

Full Description

Dealing with Difference

Understand how difference can benefit or fragment a project team. Take a strategic approach to harnessing the power of difference. Successful collaboration and team functioning hinges on attaining an understanding and respect of difference and diversity. Difference can be at the national, personal, or cultural level, and managed well, can be a tremendous asset to a project team. This course explores the ways in which differences can create disconnects within a team and how those disconnects can be overcome. The best project leaders are well versed on the issues that can fragment a high-performing project team or undermine the group’s collective intelligence, and knows how to deal with them effectively. This course focuses on the three main areas of difference – national culture, personality, and functional perspective – and how different perspectives can create misunderstanding and misalignment issues within a project team. Particular emphasis is placed in diagnosing and overcoming the challenges associated with these differences among team members. A variety of frameworks and toolsets are provided to build bridges of understanding and develop processes to overcome actual and potential disconnects including the Myers-Briggs Type Indicator (MBTI) to identify and overcome personality differences. Difference is an important component of any team. Taking advantage of the collective intelligence by tapping into diverse thoughts and expertise is one of the key roles of a project leader. This course will teach you how to master these skills. This course is anticipated to be approved for approximately 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI).

Who Should Take This Course?

This course is essential for Project Management Professionals (PMPs), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to learn the critical leadership skills necessary to ensure the high performance of a project team.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content. This course contains the following modules:  

  • National Culture
    • The Importance of Difference
    • Defining National Culture
    • Diagnosing and Overcoming Cultural Challenges  
  • Personality
    • o Defining Personality
    • Overcoming Personality-Related Challenges  
  • Functional Perspective
    • Defining and Overcoming Functional Perspective Differences
    • Difference and the Project Manager  

Benefits to the Learner

Learners who complete this course will be able to:  

  • Analyze project teams for potential disconnects as a result of cultural, personality-related, or functional differences
  • Minimize the negative effects that difference has on a project team

Authoring Faculty

Frank J. Wayno, Ph.D., Senior Lecturer

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

Approximately 6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificate:  

  • Project Leadership

Course Schedule

Course Start Date Registration Deadline

CEPL554Earned Value Management

Initial emphasis is placed on understanding control systems, the methodology of Earned Value Management, and the tools a project manager can use to measure project progress, including Work Breakdown Structures, network diagrams, scheduled, budgets, and Gantt charts. The communication challenges of reporting project progress and status are also explored, recognizing how your ability to report about your project impacts your reputation as a manager and leader.

Full Description

Earned Value Management

Learn how to monitor and control the performance of projects, teams, and individuals to ensure the successful completion of project objectives. In highly uncertain project environments, project managers must make sure they always know how their project is performing against reported timelines and budgets. The earned value method is a key control system that allows project managers to quickly calculate metrics that describe the work performed against expectations. This course focuses on the methods of calculating the right metrics, interpreting the data, and making adjustments to the project plan to compensate if a project is off target. Initial emphasis is placed on understanding control systems, the methodology of Earned Value Management, and the tools a project manager can use to measure project progress, including Work Breakdown Structures, network diagrams, scheduled, budgets, and Gantt charts. The communication challenges of reporting project progress and status are also explored, recognizing how your ability to report about your project impacts your reputation as a manager and leader. If a project is off target, the project leader is responsible for managing the issues that are keeping the project from reaching completion. One major cause of derailment involves a lack of team member motivation. This course develops the skills necessary to diagnose demotivation and explores four important tools for increasing motivation. This course also deals with managing yourself as a valuable project resource and the project leader’s role as a coach with responsibilities for developing the skills of the team’s individual contributors. Projects succeed because of the leadership of the project manager. This course develops the skills to guide projects towards success by ensuring objectivity in the measurement of goals, maintaining a tight focus on tasks that contribute to the value of a project, and establishing a framework for keeping team members and other stakeholders aligned with project objectives. This course is anticipated to be approved for approximately 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI).

Who Should Take This Course?

This course is essential for Project Management Professionals (PMPs), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to learn the critical leadership skills necessary to ensure the high performance of a project team.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content. This course contains the following modules:  

  •  Earned Value Method
    • Control Systems
    • Calculations and Forecasts  
  • Motivating Employees
    • Defining and Diagnosing Motivation
    • The Psychological Contract
    • Managing Yourself as a Resource
    • Designing Jobs Appropriately
    • Helping People to Believe in Themselves  
  • Coaching and Development
    • How People Learn
    • Coaching and Development  

Benefits to the Learner

Learners who complete this course will be able to:  

  • Apply an earned value method for assessing degrees of project completion
  • Create accurate forecasts to communicate time and budget required for project completion
  • Diagnose and resolve issues of demotivation
  • Apply best practices in coaching and development situations  

Authoring Faculty

Frank J. Wayno, Ph.D., Senior Lecturer

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

Approximately 6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificate:  

  • Project Leadership

Course Schedule

Course Start Date Registration Deadline

CESYS505Ensuring the Success of Product and Service Design

Identify and eliminate risk factors in your design, preventing wasted development budgets, as well as future sales difficulties, product recalls, and bad press. * Please take Thinking Through the Structure of System Design (CESYS504) prior to enrolling in this course.

Full Description

Risk management has been long been a blind spot for global business. Before taking a product or service from concept into production, you must perform due diligence to determine whether the design addresses your requirements, hits your performance targets, and can be properly tested. In system design, risk will be present, and it is vitally important to learn how to identify, quantify, and manage it. This course, authored by Professor Peter Jackson of Cornell’s Systems Engineering Program, will teach you how to run a Failure Modes and Effects Analysis (FMEA) in order to quantify and manage risk; the course will also provide real-life examples to illustrate the practical dimensions of risk management and communicate what’s at stake if shortcuts are taken. There are opportunities to take corrective action when flaws are discovered in the design concept and processes. This course covers how to problem-solve in order to reduce the severity of negative outcomes, and how to deploy the FMEA process to prioritize corrective actions. Students will fill out real-life worksheets and participate in informative exercises that teach occurrence likelihood rating, severity rating, risk priority numbers (RPS), and other valuable concepts. Also, models introduced in previous courses will be used, allowing learners to gain a deeper understanding of applied risk management. By the end of the course, all participants will understand the steps necessary to identify, quantify, and mitigate risk.

Who Should Take This Course?

This course is indispensable for individuals involved with the design, development, and production of products, and service implementations. This includes engineers, project managers, marketing and product line managers, design managers and others who come into contact with system design processes. It is also appropriate for hands-on executives whose companies rely on maintaining a competitive advantage with their products and/or services.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

This course contains the following modules:

•Validate and Verify Requirements •Where We Are in the Process •Conduct Design Reviews •Develop a Test Plan •Manage Risks •Risk and the Design Process •Identify Risks •Quanitify Risks •Mitigate Risks

Benefits to the Learner

Learners who complete this course will be able to: •Use design reviews to validate requirements •Use test plans to verify requirements •Use a formal risk management technique to complete an analysis of potential design failures and implement corrective actions

Authoring Faculty

Peter L. Jackson Ph.D., Professor, Director

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

6 hours over a period of two weeks.

Course Schedule

Course Start Date Registration Deadline

CESYS506Executing and Improving System Design

Learn how to hand off a design for production, verify quality, and continuously improve your system design to reduce waste and gain cost efficiencies. * Please take Ensuring the Success of Product and Service Design (CESYS505) prior to enrolling in this course.

Full Description

In the previous courses in this certificate program, you have explored product and service design from the early concept stage through verification and risk management. In Executing and Improving System Design, you’ll learn how to hand off a design to production. Having developed the architecture of system design, you will now need to make sure it is properly executed, that your performance criteria are met, and that process waste is minimized. No company can afford to waste time, resources, and inventory—or deal with quality problems, product recalls, and lawsuits. To successfully field a perfect product or service while minimizing the risks and staying within tight parameters, it’s imperative to know how to ensure a smooth handoff from development to production. This course, authored by Professor Peter Jackson of Cornell’s Systems Engineering Program, will teach you how to master and re-use your knowledge of system design, enabling you to be faster and more innovative the next time you go through the product development process. Managers know that the most valuable aspect of strategy is execution. Whether your role is to oversee product development or you’re responsible for technical outputs, this course will complete your system design education and give you the tools you need for a successful handoff to production. The knowledge you gain will put you in control of the process, allowing you to track and manage your design through every stage of execution, knowing just what to expect at any point. As the final course in the certificate program, you will emerge with a functional and customized system design plan—which you’ve used in every course and which can now be applied to your own business.

Who Should Take This Course?

This course is indispensable for individuals involved with the design, development, and production of products, and service implementations. This includes engineers, project managers, marketing and product line managers, design managers and others who come into contact with system design processes. It is also appropriate for hands-on executives whose companies rely on maintaining a competitive advantage with their products and/or services.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

This course contains the following modules:

•Executing the Design •The Process of Getting Design Right •Schedule the Project and Track the Progress •Identify Dependencies and Deliverables •Create the Schedule and Conduct Reviews •Iterating and Tailoring the Design Process •Iterate for Success •Iterate by Level •Develop a Systems View

Benefits to the Learner

Learners who complete this course will be able to: •Execute a design through scheduling and tracking •Use process iteration to refine and perfect the design •Tailor the Getting Design Right process for your use

Authoring Faculty

Peter L. Jackson Ph.D., Professor, Director

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

6 hours over a period of two weeks.

Course Schedule

Course Start Date Registration Deadline

CESYS503Exploring the Design Space and Optimizing the Design

Learn how to give your product or service the extra design factors it needs to succeed in the marketplace. * Please take Targeting Product and Service Designs to Customers' Needs (CESYS502) prior to enrolling in this course.

Full Description

With the help of the first and second courses in this certificate program, you’ve identified a promising new product or service that can give your company an edge, and learned how to set performance targets for it based on customer demand. In Exploring the Design Space and Optimizing the Design, you’ll learn to view your concept from many different angles, and examine the requirements and components of your concept in greater detail. This course, authored by Professor Peter Jackson of Cornell’s Systems Engineering Program, will teach you how to transition successfully from raw concept to polished design. You’ll learn how to avoid the pitfalls of rushing the process and neglecting to examine your concept from all angles. In this course, you’ll examine competitor products in depth, collaborating with customer experts, and performing relevant patent searches—all of which will take your design one step closer to market. Once you’ve learned how to explore the design space and optimize the design properly, you’ll be prepared to turn a concept into a market-ready solution. Managers will learn how to answer future customer queries about the product, and how to anticipate sales and marketing angles. Engineers and other technical employees will learn how to get the most value out of their designs, and how to prepare concepts for the next stages of design.

Who Should Take This Course?

This course is indispensable for individuals involved with the design, development, and production of products, and service implementations. This includes engineers, project managers, marketing and product line managers, design managers and others who come into contact with system design processes. It is also appropriate for hands-on executives whose companies rely on maintaining a competitive advantage with their products and/or services.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

This course contains the following modules:

•Explore the Design Space •Where we are in the Process •Reasons to explore •Discover and Organize Concepts •Clarify the Problem and Decompose Functions •Brainstorm and Research •Organize, Prune, and Expand Concept Fragments •Combine Concepts to Create Solutions •Generate Integrated Concepts •List Subsystems

Benefits to the Learner

Learners who complete this course will be able to: •Explain the reasons for exploring a broad design space •Discover and organize concepts relevant to a design problem •Generate integrated design solutions from initial concepts •Use a trade study (tradeoff analysis) technique to optimize design choices

Authoring Faculty

Peter L. Jackson Ph.D., Professor, Director

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

6 hours over a period of two weeks.

Course Schedule

Course Start Date Registration Deadline

CESYS501Getting Started on Product and Service Design

Learn how to create sustainable competitive advantage for your business by improving your knowledge and usage of system design principles; understand how to build better products and services.

Full Description

Businesses thrive on the strength of their products and services, and behind every great product or service is the right design process. System design is a formal approach to the process that maximizes the chances of discovering the right concept, selling it to internal stakeholders, identifying uses for it in the marketplace, and gathering requirements before starting the next stage of planning. Every business is looking for the next killer product or service in its industry. But breakthroughs don’t occur by chance; the road to building a popular, innovative product or service is often circuitous and offers challenges that are best overcome by applying the right product and service design process. This course will provide you with the skills you need to identify the right idea, prepare it for internal buy-in, and get it to market. Unique it its behavioral emphasis, the course will address the concept of customer-focused design and the importance of thinking through what it will be like to use the product or service being developed. Along the way, you will learn how to brainstorm and select a concept, write a mission statement, identify the internal stakeholders, gain a comprehensive understanding of the customer experience, and define functional requirements for your product or service. Anyone whose job involves developing, marketing, or managing products or services should take this course, authored by Professor Peter Jackson of Cornell University’s Systems Engineering Program. Engineers and other technical specialists will learn how to best apply their talents—for example, by learning to identify which concepts are worth the effort of development and which are dead-ends. Marketers and managers will gain a deep understanding of the origins and impact of customer behavior, as well as important perspectives on product and service usage.

Who Should Take This Course?

This course is indispensable for individuals involved with the design, development, and production of products, and service implementations. This includes engineers, project managers, marketing and product line managers, design managers and others who come into contact with system design processes. It is also appropriate for hands-on executives whose companies rely on maintaining a competitive advantage with their products and/or services.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

This course contains the following modules:

•Developing the Concept •Select and Sketch the Concept •Identify and Communicate to Stakeholders •Define the Context •Defining the Functional Requirements •Collect and Prioritize Use Cases •Derive Requirements from Use Case Behaviors •Summarize and Finalize Requirements

Benefits to the Learner

Learners who complete this course will be able to: •Discuss the benefits of using the Getting Design Right Process •Recommend when and how your organization can use this process •Use this process to define a design problem

Authoring Faculty

Peter L. Jackson Ph.D., Professor, Director

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

6 hours over a period of two weeks.

Course Schedule

Course Start Date Registration Deadline

CEPL555Influence Without Authority

This course focuses on exploring the primary strategies of influence – retribution-based, rationality-based, and reciprocity-based – and provides frameworks and tools to select the most appropriate strategy for the circumstances. Influential power is the result of more than your position in an organization; this course also introduces the Power Motivation Inventory, a diagnostic self-inventory model that will assess your capabilities as an influence agent and prepare you to leverage your abilities to maximize your influence.

Full Description

Influence Without Authority

Assess and increase your personal political power to maximize your ability to exercise influence without authority and get projects accomplished.

Description

Project Leadership is about exercising influence to get tasks and projects accomplished even when you may not have the formal authority to mandate action. Whether you work in a matrix organization or lead a cross-functional team, your goal as a project leader is organize the actions of your team members to ensure the successful completion of a project. To exercise influence without authority, you need to see your organization as a political system, understand the nature of power and influence in your organization, understand your own personal sources of influence, and know how to leverage your own personal political power. The most successful project leaders of the more unpredictable projects spend a considerable amount of time building networks of relationships with stakeholders and influencers; this course develops the skills necessary to employ these interpersonal and leadership skills putting you in the position of being able to manage the complex, and often adversarial, relationship dynamic of individual contributor, functional manager, and project manager. This course focuses on exploring the primary strategies of influence – retribution-based, rationality-based, and reciprocity-based – and provides frameworks and tools to select the most appropriate strategy for the circumstances. Influential power is the result of more than your position in an organization; this course also introduces the Power Motivation Inventory, a diagnostic self-inventory model that will assess your capabilities as an influence agent and prepare you to leverage your abilities to maximize your influence. The ability to exercise influence without authority is probably the single most important skill of the project leader. This course will develop your capability to assess and increase your influential power to accomplish your objectives. This course is anticipated to be approved for approximately 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI).

Who Should Take This Course?

This course is essential for Project Management Professionals (PMPs), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to learn the critical leadership skills necessary to ensure the high performance of a project team.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content. This course contains the following modules:  

  • Power and Influence
    • The Nature of Power and Influence
    • Sources of Power in an organization  
  • Strategies of Influence
    • Introduction to Strategies of Influence
    • Retribution-based Influence
    • Rationality-based Influence
    • Reciprocity-based Influence  
  •  Appropriate Selection and Implementation
    • The Power Motivation Inventory
    • Sources of Power
    • Implementing to Maximize Influence  

Benefits to the Learner

Learners who complete this course will be able to:  

  • Develop an understanding of organizations as political systems
  • Explain the personal and positional sources of power in organizations
  • Describe the basic types of strategies for exercising influence; develop an understanding of the conditions that would make each appropriate; and build skill in applying those strategies to a variety of influence opportunities
  • Develop a plan for increasing personal potency in one’s organization

Authoring Faculty

Frank J. Wayno, Ph.D., Senior Lecturer

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

Approximately 6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificate:  

  •   Project Leadership

Course Schedule

Course Start Date Registration Deadline

CEPL551Introduction to Project Leadership

This course introduces the concept of project leadership as being distinct from project management. Project leadership builds upon the technical skills to manage a project and focuses on developing new skills to identify and manage project uncertainty.

Full Description

French Course Offering

Inscrivez-vous aujourd’hui

Introduction to Project Leadership

Become a project leader and learn how to apply leadership skills to minimize uncertainty and maximize the contributions of your team.

Everyone needs to manage projects – the complex set of tasks that require the marshaling of resources to accomplish defined objectives. Managers and leaders are increasingly finding that mastery of the technical skills of project management is not sufficient to ensure the success of a project; project leadership skills are critical to understanding the uncertainty that surrounds projects and developing a management and leadership approach that leverages the capabilities and collective intelligence of the team.

This course introduces the concept of project leadership as being distinct from project management. Project leadership builds upon the technical skills to manage a project and focuses on developing new skills to identify and manage project uncertainty.

Project leadership is a core skill, not only for Project Management Professionals (PMPs) but for any manager that has responsibilities to manage formal or informal projects or implement organizational initiatives. The most successful project managers and project leaders know how to understand, motivate, and build an optimal level of cohesion among their project teams, can leverage the group’s collective intelligence, and are highly skilled at getting a team to perform even when they don’t have the formal authority to mandate action,

This course prepares you to be a highly effective project leader. After taking this course, you will develop deep insights into the many roles of the project leader, learn how to maximize your likelihood of project success, minimize the chances of failure, and understand how to manage change and uncertainty as it unfolds. Focuses of this course include understanding the intricacies and complexities of managing and leading in a matrix organizations, managing the competing constraints of time, cost, and functionality, and introducing the toolkits that will be developed throughout the series to increase project management effectiveness.

Based upon the research and teaching of Professor Frank J. Wayno, Ph.D., of Cornell’s College of Engineering, Introduction to Project Leadership recognizes that project teams are social systems and they exist inside the social system of an organization; the only way to lead a project to success of a project is to understand that reality and master the skills to use it to your advantage. This course provides the foundation to learn these competencies and develop the skills to implement them in practice.

Regardless of your formal role in project management, this course will help ensure that you develop the leadership skills you need to be a better project manager.

This course is anticipated to be approved for approximately 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI).

Who Should Take This Course?

This course is essential for Project Management Professionals (PMPs), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to learn the critical leadership skills necessary to ensure the high performance of a project team.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

This course contains the following modules:
 

  • Defining Project Management
    • Organizational Design
    • Methods of Integration
    • The Role of the Project Manager
       
  • Overcoming Challenges to Project Managers
    • The Matrix Organization
    • Managing Uncertainty
    • The Project Manager at the Personal Level

       

Benefits to the Learner

Learners who complete this course will be able to:
 

  • Describe why project management exists and the various forms it can take
  • Apply appropriate methods for helping a project to adapt to various types of environmental uncertainty
  • Utilize management/leadership research and theory to define a set of key success factors and behaviors for the project manager
  • Overcome the typical challenges associated with different forms of the project manager’s role

Authoring Faculty

Frank J. Wayno, Ph.D., Senior Lecturer

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

Approximately 6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificate:
 

  • Project Leadership

Course Schedule

Course Start Date Registration Deadline

CEPL552Project Teams: Mining Collective Intelligence

This course is essential for Project Management Professionals (PMPs), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to learn the critical leadership skills necessary to ensure the high performance of a project team.

Full Description

French Course Offering

Inscrivez-vous aujourd’hui

Project Teams: Mining Collective Intelligence

Learn how to build a cohesive and effective team able to execute successful projects by leveraging the collective intelligence of the team. Manage the human challenges of forming and motivating a productive team.

Today’s projects are increasingly collaborative, drawing in participants from inside and outside of an organization, and often global in scale. This diversity of project team membership provides the opportunity to mine the collective intelligence of the team which, when properly managed, can exceed the sum if the capabilities of the individuals. This team intelligence is the project leader’s key resource to managing uncertainty and leading the project to success.

The project leader is ultimately responsible for ensuring that the project team works effectively as a group and is able to manage the “triangle of relationships” – the complex dynamic of relationships between the individual, the project manager, and the project team. This course develops the skills necessary to understand the research-grounded theory of group dynamics and teaches the skills to create and maintain group cohesion, facilitate group problem-solving, and manage the most common challenges to effective group functioning including a lack of cohesion, the onset of Groupthink, and dealing with virtual teams.

Leading a project team is a core responsibility of a project leader; learn how to get the most out of this critical resource.

This course is anticipated to be approved for approximately 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI).

Who Should Take This Course?

This course is essential for Project Management Professionals (PMPs), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to learn the critical leadership skills necessary to ensure the high performance of a project team.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

This course contains the following modules:
 

  • Mission to Mars
    • Mars 2020
       
  •  What is a Team?
    • Characteristics of a Team
    • How Teams Function and Grow
       
  •  Processes and Challenges for Project Teams
    • Creating and Maintaining Cohesion
    • Work Socialization
    • Group Facilitation Skills
    • Challenges for Project Managers and Their Teams
       

Benefits to the Learner

Learners who complete this course will be able to:
 

  • Build a cohesive and effective project team
  • Understand how and when to “mine” the collective intelligence of the team to better cope with complexity, difficulty, and ambiguity

Authoring Faculty

Frank J. Wayno, Ph.D., Senior Lecturer

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

Approximately 6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificate:
 

  • Project Leadership

Course Schedule

Course Start Date Registration Deadline

CESYS502Targeting Product and Service Designs to Customers’ Needs

Learn how to identify what customers want and how to address those desires in your products and services; understand how to build demand into your business. * Please take Getting Started on Product and Service Design (CESYS501) prior to enrolling in this course.

Full Description

In the first course in this certificate program, Getting Started on Product and Service Design, you’ve identified a promising new product or service that can give your company a competitive edge. Now it’s time to align your design plan more closely with what customers want, set targets for performance, and achieve them. This course, written by Professor Peter Jackson of Cornell University’s Systems Engineering Program, will give you the training you need to answer tough questions faced by engineers, product managers, marketers, and CEOs: •How do you calibrate and measure customer needs? •How do you benchmark the competition to see how to gain the advantage over them? •How do you rank and weight product attributes in order to decide what to emphasize? •How do you define technical requirements in a customer-driven way? As you learn how to answer these core questions, you will create competitive advantage and add value to your company. If your role involves the creation, quality, or management of products and services, this course will give you field-tested, repeatable methods for building demand into your product or service. You will learn how to set and meet objectives for your product that are based on customer needs, business objectives, and competitor gaps; this essential information will give your product or service a significant edge, and can go a long way toward ensuring that your offering is already successful by the time it goes to market. Instead of merely hoping that your product or service will resonate in the marketplace—ensure it. When you finish taking this course, you’ll have all the tools and models you need to establish—and achieve—the right goals.

Who Should Take This Course?

This course is indispensable for individuals involved with the design, development, and production of products, and service implementations. This includes engineers, project managers, marketing and product line managers, design managers and others who come into contact with system design processes. It is also appropriate for hands-on executives whose companies rely on maintaining a competitive advantage with their products and/or services.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

This course contains the following modules:

•Identify Customer Needs •Where We Are in the Process •Conduct a Conextual Inquiry •Summarize Product or Service Objectives •Measure the Needs •Use the Goal-Question-Metric (GQM) Method •Rank and Weigh Product Objectives •Benchmark the Competition •Determiine Techincal Requirements and the Customer Value Proposition •Use the House of Quality Technique •Identify the Customer Value Proposition

Benefits to the Learner

Learners who complete this course will be able to: •Conduct a contextual inquiry to identify customer needs •Quantify how well product or service requirements meet customer needs •Use a step-by-step process to translate customer needs into technical requirements •Generate a Customer Value Proposition (CVP)

Authoring Faculty

Peter L. Jackson Ph.D., Professor, Director

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

6 hours over a period of two weeks.

Course Schedule

Course Start Date Registration Deadline

CESYS504Thinking Through the Structure of System Design

Learn how to embark on the detailed design of a product or service by presenting detailed information to development teams. * Please take Exploring the Design Space and Optimizing the Design (CESYS503) prior to enrolling in this course.

Full Description

The best idea in the world is worth nothing to your business if it can’t be executed. Getting execution right begins with giving design and development teams the precise information they need to move from the inputs—functions, requirements, interfaces, and components—to a finished product or service. A concept cannot be handed off unless the system design has been revisited to make certain that you can summarize its behavior, understand how the system interacts with its subsystems, and manage and predict the different changes that the system will undergo. Communicating this information clearly to all design stakeholders can be challenging. In this course, authored by Professor Peter Jackson of Cornell’s Systems Engineering Program, you will learn how to speak that common language, remove ambiguity from the design process, and ensure a smooth handoff from the concept design team to those who will execute the concept. You will emerge from this course with a rigorous understanding of your role in the handoff from concept to design. A wide array of stakeholders (from engineers to managers) are involved in this transition, and the successful launch of a product or service requires an understanding of the language and processes of architecture. Through this course, you’ll acquire a detailed, point-by-point knowledge of the design architecture process and come one step closer to going to market with a winning product or service.

Who Should Take This Course?

This course is indispensable for individuals involved with the design, development, and production of products, and service implementations. This includes engineers, project managers, marketing and product line managers, design managers and others who come into contact with system design processes. It is also appropriate for hands-on executives whose companies rely on maintaining a competitive advantage with their products and/or services.

Course Format

eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

This course contains the following modules:

•Designing System Behavior and Functional Control •Get the System Architecture Right •Map Behaviors and Set Targets •Extract Functional Requirements •Design the Functional Control •Designing the Structure •Analyze Sybsystem Interfaces •Allocate Technical Performance Targets

Benefits to the Learner

Learners who complete this course will be able to: •Describe your product or service in a way that enables teams of people to work together on its design •Apply the sequence of behavior-function-structure to the development of systems design

Sponsoring School

Cornell University’s College of Engineering

Total Learning Time

6 hours over a period of two weeks.

Course Schedule

Course Start Date Registration Deadline

Available Certificates

PL220CAdvanced Certificate in Innovation and Product Development

The learning objective of this Advanced Certificate is to provide learners with the right skills sets to managing technology and knowledge required to championing and developing a new product. The programme is designed to turn research into commercial challenges with an output of ensuring the highest impact and value through innovation in dynamic and ever changing business models. This considers both continuous and disruptive innovation.

PL270CAdvanced Certificate in Knowledge and Information Management

The learning objective of this Advanced Certificate to bring together contemporary views and approaches to knowledge and information management in terms of current state of the art thinking around the subject area and the process of organisations accumulating and dissipating knowledge to achieve competitive advantage.

PL360CAdvanced Certificate in Project Management and Leadership

The learning objective of this Advanced Certificate is to provide learners an in depth understanding of organisational management and its relationship to successful project management. This can be linked to leadership skills which this programme seeks to impart on future project managers. There is an increasing orientation for corporate business process and organisation to revolve around projects. Companies strive to differentiate themselves and reduce delivery cycle time. The ability to successfully manage such projects ensuring their on-time on-budget completion is critical. The traditional, technical view of project management may not bring about the transformational change that increasingly organisations require.

PL430CAdvanced Certificate in Strategic Technology Management

The learning objective of this Advanced Certificate is to examine the fact that a larger proportion of companies now rely on technology for business development and achieving competitive advantages. The programme is designed to integrate technology into strategy in realisation that this drives organisations. The programme is designed for a technology strategy that fits into the organisations current and future needs.

CESC1Customer-Focused Product and Service Design

Learn the systems approach to designing products and services, addressing the needs of stakeholders, thinking through problems with greater rigor, and presenting ideas more effectively—all vital skills which can be applied to almost any field or industry.

CORE COURSES
CESYS501 Getting Started on Product and Service Design
CESYS502 Targeting Product and Service Designs to Customers’ Needs
CESYS503 Exploring the Design Space and Optimizing the Design
CESYS504 Thinking Through the Structure of System Design
CESYS505 Ensuring the Success of Product and Service Design
CESYS506 Executing and Improving System Design

PL560CExecutive Certificate in Innovation and Technology Management

The learning objective of this Executive Certificate is to build an understanding of how strategy is formulated in business and how it shapes the direction and activities of an organisation. This programme introduces learners to concepts, theories and frameworks that will aid their understanding of strategic decision-making and its impact on organisations. Its also been designed with the fact in mind that a larger proportion of companies now rely on technology for business development and achieving competitive advantages. The programme is designed to integrate technology into strategy in realisation that this drives organisations. It will also provide a professional solution to business problems faced by companies involved in innovation.

PL610CExecutive Certificate in Knowledge Management

The learning objective of this Executive Certificate is to bring together contemporary views and approaches to knowledge and information management in terms of current state of the art thinking around the subject area and the process of organisations accumulating and dissipating knowledge to achieve competitive advantage. The certificate is also designed enlighten learners on how to integrate technology into strategy in realisation that this drives organisations.

PL750CInformation Management

The learning objective of this Certificate is to enable learners to develop knowledge and understanding of the problem and challenges managers face in businesses and how information systems and management can be used to address these problems and challenges. The programme is designed with the context of business frameworks which enables learners to associate different systems to business scenarios

CEMC01Master Certificate in Systems Design and Project Leadership

A rigorous and compelling curriculum that provides you with the knowledge and tools required to succeed in both project leadership and product and service development disciplines.

CORE COURSES
CEPL551 Introduction to Project Leadership
CEPL552 Project Teams: Mining Collective Intelligence
CEPL553 Dealing with Difference
CEPL554 Earned Value Management
CEPL555 Influence Without Authority
CEPL556 Conflict Resolution
CESYS501 Getting Started on Product and Service Design
CESYS502 Targeting Product and Service Designs to Customers’ Needs
CESYS503 Exploring the Design Space and Optimizing the Design
CESYS504 Thinking Through the Structure of System Design
CESYS505 Ensuring the Success of Product and Service Design
CESYS506 Executing and Improving System Design

PLC1Project Leadership

The courses in this certificate series are designed to introduce the concept of project leadership as distinct from project management and develop the critical leadership skills necessary to ensure the success of even the most complex project. The courses in this certificate series integrate collaborative group projects, practical case studies, frameworks ant toolsets to apply the concepts, and interactive assessments.

This certificate series is based on the research and teaching of Cornell University Professor Frank J. Wayno, Ph.D. It will develop the skills you need to master the critical competencies to lead your project and cross-functional team to superior performance and results.

CORE COURSES
CEPL551 Introduction to Project Leadership
CEPL552 Project Teams: Mining Collective Intelligence
CEPL553 Dealing with Difference
CEPL554 Earned Value Management
CEPL555 Influence Without Authority
CEPL556 Conflict Resolution

PL138CProject Management

The learning objective of this Certificate is to enable learners to gain relevant project management skills which can be linked to practical applications. The programme considers project management through its life cycle and covers essential project management concepts. These aims will be achieved via the research undertaken by the learners around the topic of project management.